Privacy statement

Stephanie Tuinte is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
Stephanie Tuinte
Address on request
www.stephanietuinte.com
contact@stephanietuinte.com

As an entrepreneur, I am obliged to inform you about the handling of your personal data. What happens to them, for what purpose, and how they are stored and secured. This is stated in this Privacy Statement. It should be concise, transparent, understandable and easily accessible.

Your data will be treated carefully, confidentially and respectfully
If you sign up for the insight mailing, I will only use your data for that purpose. If you place an order through my webshop, I will use your email address to send you the invoice and further information. Any information you provide via email does not leave my email box and I do not store the personal information you share via Messenger.

Which personal data is involved exactly?
Because you visit the website, create an account and/or use the services of Stephanie Tuinte, your personal data is processed: first and last name, address details, email address, IP address (the address from which the website was visited, i.e. the internet connection used) and data about your activities on the website.

Why are they requested?
The data is requested to contact you and to be able to perform the service. I use your name and email address to maintain contact and to inform you about relevant matters related to the guidance. The guidance includes all support outside the sessions, and I carefully store all information that you share by email. Your data will also be processed to send newsletters or otherwise inform you about my business activities and to analyze visitor behavior to improve the website.

What will not happen with your data?
Your data will not be sold to others. They are also not used to compile comprehensive visitor profiles, nor for decision-making based on automated processing (i.e. by computer programs or systems without human intervention).

Is your data shared with third parties?
Yes, only if this is necessary due to a legal obligation or a legitimate interest such as reasonable business operations:

– bank, due to payment processing
– tax advisor, because of access to invoices with address details
– website host, for the storage of data from contact forms
– newsletter software, for the digital newsletter
– Google Analytics, for the analysis of website visit data

Processing agreements have been concluded with these ‘processors’.

Mailing
At the bottom of every mailing you will find the option to change your details or to unsubscribe.

What happens while you surf?
Technical and functional cookies are used to make my website work properly and to guarantee ease of use. In addition, general visitor data is kept via Google Analytics, including the IP address.

Cookies
A cookie is a small and simple text file that is stored on your computer or mobile device when you first visit a website. Via the settings of your internet browser you can unsubscribe from cookies (no longer save), delete all previously stored information, and have a notification sent when a cookie is sent. Please note that some websites may function less well if you disable all cookies. See here for the detailed cookie statement.

Google Analytics – in a privacy-friendly way
With this, visit and click behavior on the website is analysed. This information is stored by Google on servers in the United States and processed in reports on the functioning of the website. On the websites of Google and Google Analytics you will find their privacy policy with more information.

This data collection is done in a privacy-friendly manner; I have made the unique customer part of the IP address anonymised, ‘data sharing’ has been turned off, and no combination of other Google services with Google Analytics is used. Google may provide this information to third parties if Google is legally obliged to do so , or to the extent that these third parties process the information on behalf of Google. I have no influence on this.

Your data is well secured
I take the protection of your data seriously. Your data is not stored online (‘in the cloud’), my computer is secured with appropriate and effective technical measures, and the website uses a reliable SSL certificate. You can recognize an SSL connection by the lock and the word ‘secure’ before the url. See here for the cookie statement.

How long will your data be kept?
No longer than is necessary to realize the purposes for which your data is collected. This means that I do not store the data of existing and potential clients for longer than two years after the first contact if no agreement is concluded. However, I am obliged to keep my administration, including invoices with personal data, for seven years.

Is something not right, do you want to view your data or have it removed?
If you feel that your data is not properly secured or there are indications of misuse, please contact me. If you see reason to do so, you can object to the processing of your personal data and/or submit a complaint to the Dutch Data Protection Authority.

Terms and conditions

Index:

Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Obligations of the consumer during the reflection period
Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 – Obligations of the entrepreneur in the event of withdrawal
Article 10 – Exclusion right of withdrawal
Article 11 – The price
Article 12 – Compliance and extra guarantee
Article 13 – Delivery and execution
Article 14 – Duration transactions: duration, cancellation and extension
Article 15 – Payment
Article 16 – Complaints procedure
Article 17 – Disputes
Article 18 – Additional or different provisions

Article 1 – Definitions
In these terms and conditions, the following definitions apply:

Additional agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these items, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an agreement between the third party and the entrepreneur;
Reflection period: the period within which the consumer can make use of his right of withdrawal;
Consumer: the natural person who does not act for purposes related to his trade, business, craft or profession;
Day: calendar day;
Digital content: data produced and delivered in digital form;
Duration agreement: an agreement that extends to the regular delivery of goods, services and/or digital content during a certain period;
Durable data carrier: any tool – including e-mail – that enables the consumer or entrepreneur to store information that is personally addressed to him in a way that future consultation or use during a period that is tailored to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
Right of withdrawal: the consumer’s option to cancel the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products, (access to) digital content and/or services to consumers at a distance;
Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products, digital content and/or services, whereby exclusive or joint use is made up to and including the conclusion of the agreement. one or more techniques for remote communication;
Model withdrawal form: the European model withdrawal form included in Appendix I of these terms and conditions. Annex I does not have to be made available if the consumer has no right of withdrawal with regard to his order;
Technique for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur having to meet in the same room at the same time.

Article 2 – Identity of the entrepreneur
Stephanie Tuinte
Address on request.
E-mail address: contact@stephanietuinte.com
Chamber of Commerce number: 75145448
VAT identification number: NL001652426B85

If the activity of the entrepreneur is subject to a relevant licensing system: the data about the supervisory authority.

If the entrepreneur practices a regulated profession:
– the professional association or organization to which he is affiliated;
– the professional title, the place in the EU or the European Economic Area where it was awarded;
– a reference to the professional rules that apply in the Netherlands and indications where and how these professional rules are accessible.

Article 3 – Applicability
1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer via the invoice with a cooling-off period of 5 days. If the invoice is provided in another way, the entrepreneur will indicate, before the distance contract is concluded, how the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge as soon as possible at the request of the consumer.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can can be stored in a simple way on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where of the general conditions.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting conditions.

Article 4 – The offer
1. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products, services and/or digital content offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.

Article 5 – The agreement
1. Subject to the provisions of paragraph 4, the agreement is concluded at the time of acceptance by the consumer of the offer and the fulfillment of the associated conditions. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
2. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
3. Within legal frameworks, the entrepreneur can inform himself whether the consumer can meet his payment obligations, as well as about all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the implementation.
4. The entrepreneur will send the following information to the consumer at the latest upon delivery of the product, service or digital content, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
– the email address of the entrepreneur where the consumer can go with complaints;
– the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
– the information about guarantees and existing after-sales service;
– the price including all taxes of the product, service or digital content; to the extent applicable, the costs of delivery; and the method of payment, delivery or performance of the distance contract;
– the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;
– if the consumer has a right of withdrawal, the model withdrawal form.
– In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery.

Article 6 – Right of withdrawal
For services:

1. The consumer can dissolve an agreement with regard to the purchase of a service during a reflection period of at least 5 days without stating reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but not oblige him to state his reason(s).
2. The reflection period referred to in paragraph 1 commences on the invoice date.

Extended cooling-off period for services and digital content that is not delivered on a material medium in the event of not informing about the right of withdrawal:

3. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the reflection period will expire twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.

Article 7 – Obligations of the consumer during the reflection period
1. During the cooling-off period, the consumer will handle the information provided with care. He will take the information of the product or service and keep it in a safe place.
2. The consumer is only liable for depreciation of the service that is the result of a way of handling the information that goes beyond what is permitted in paragraph 1.
3. The consumer is not liable for depreciation of the service if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof
1. If the consumer makes use of his right of withdrawal, he will report this to the entrepreneur within the cooling-off period by means of the model withdrawal form or in another unambiguous manner.
2. As soon as possible, but within 5 days from the day following the notification referred to in paragraph 1, the consumer will stop using the service, or notify (an authorized representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to discontinue the service and to deny the consumer access to it. The consumer has in any case observed the notice period if he discontinues the service before the reflection period has expired.
3. The consumer stops the service with all accessories in accordance with the reasonable and clear instructions provided by the entrepreneur.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal rests with the consumer.
5. The consumer bears the remaining costs of the service. If the entrepreneur has not reported that the consumer must bear these costs or if the entrepreneur indicates that he will bear the costs himself, these will be waived and the invoice closed if necessary.
6. The consumer bears no costs for the full or partial disposal of the product, service or digital content, if:
– prior to the delivery thereof, he has not expressly agreed to commence fulfillment of the agreement before the end of the cooling-off period;
– he has not acknowledged to lose his right of withdrawal when granting his consent; or
– the entrepreneur has failed to confirm this statement from the consumer.
7. If the consumer makes use of his right of withdrawal, all additional agreements will be dissolved by operation of law.

Article 9 – Obligations of the entrepreneur in the event of withdrawal
1. If the entrepreneur makes the notification of withdrawal by the consumer possible electronically, he will immediately send a confirmation of receipt after receipt of this notification.
2. The entrepreneur reimburses all payments from the consumer.
3. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.

Article 10 – Exclusion right of withdrawal
The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement:

1. Products or services whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period;
2. Agreements concluded with temporary discounts or with a discount coupon.
3. Service agreements, after full performance of the service, but only if:
– the execution has started with the express prior consent of the consumer; and
– the consumer has declared that he will lose his right of withdrawal as soon as the entrepreneur has fully performed the agreement;
– the supply of digital content other than on a tangible medium, but only if:
– the execution has started with the express prior consent of the consumer; and
– the consumer has declared that he loses his right of withdrawal.

Article 11 – The price
1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur can offer variable prices for products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This dependence on fluctuations and the fact that any prices quoted are target prices are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
– they are the result of statutory regulations or provisions; or
– the consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect.
5. The prices stated in the offer of products or services are exclusive of VAT.

Article 12 – Compliance with the agreement and extra guarantee
1. The entrepreneur guarantees that the products and/or services comply with the agreement.
2. Products and/or services are delivered within a week, stating when this is not feasible.
3. An extra guarantee is understood to mean any commitment by the entrepreneur in which it grants the consumer certain rights or claims that go beyond what it is legally obliged to in the event that he has failed to fulfill his part of the agreement.

Article 13 – Delivery and execution
1. The entrepreneur will take the greatest possible care when receiving and assessing applications for the provision of services.
2. With due observance of what is stated in article 4 of these general terms and conditions, the entrepreneur will execute accepted orders expeditiously but at the latest within 7 days, unless a different delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 7 days after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs and is entitled to any compensation.
3. After dissolution in accordance with the previous paragraph, the entrepreneur will immediately refund the amount that the consumer has paid.

Article 14 – Duration transactions: duration, cancellation and extension
Cancellation:

1. The consumer can terminate an agreement that has been entered into for an indefinite period of time with due observance of the agreed cancellation rules and a notice period of no more than one month.
2. The consumer can terminate an agreement that has been entered into for a definite period and which extends to the regular provision of services, at any time towards the end of the definite term, with due observance of the agreed cancellation rules and a notice period of no more than 5 days.
3. The consumer can conclude the agreements referred to in the previous paragraphs:

– cancel at any time and are not limited to cancellation at a specific time or in a specific period;

– at least cancel in the same way as they entered into by him;

– always cancel with the same notice period as the entrepreneur has stipulated for himself.

Extension:

4. An agreement that has been entered into for a definite period of time and which extends to the regular provision of services may not be tacitly extended or renewed for a definite period.
5. An agreement that has been entered into for a definite period and which extends to the regular provision of services may only be tacitly extended for an indefinite period if the consumer is allowed to cancel at any time with a notice period of no more than one month.

Article 15 – Payment
1. Insofar as not provided otherwise in the agreement or additional terms and conditions, the amounts owed by the consumer must be paid within 5 days after the start of the cooling-off period, or in the absence of a cooling-off period within 5 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period starts on the day after the consumer has received confirmation of the agreement.
2. When selling services to consumers, the consumer may never be obliged in general terms and conditions to pay more than 50% in advance. When advance payment is stipulated, the consumer cannot assert any rights with regard to the performance of the relevant service(s) before the stipulated advance payment has been made.
3. The consumer has the obligation to immediately report inaccuracies in the payment details provided or stated to the entrepreneur.
4. If the consumer does not meet his payment obligation(s) in time, after he has been informed by the entrepreneur of the late payment and the entrepreneur has granted the consumer a period of 5 days to still meet his payment obligations, after the If payment is not made within this 5-day term, the statutory interest will be owed on the amount still owed and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next € 2,500 and 5% on the next € 5,000 with a minimum of € 40, =. The entrepreneur can deviate from the stated amounts and percentages in favor of the consumer.

Article 16 – Complaints procedure
1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 7 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will answer within the period of 7 days with a notification of receipt and an indication when the consumer can expect a more detailed answer.
4. The consumer must give the entrepreneur at least 4 weeks to resolve the complaint in mutual consultation. After this term, a dispute arises that is subject to the dispute settlement procedure.

Article 17 – Disputes
Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply.

Article 18 – Additional or different provisions
Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

 

Annex I: Model withdrawal form

Model withdrawal form

(only complete and return this form if you wish to revoke the agreement)

– To: [name of entrepreneur]

[ geographic address entrepreneur]

[ fax number entrepreneur, if available]

[email address or electronic address of entrepreneur]

– I/We* hereby give notice that I/we* share our agreement regarding

the sale of the following products: [product designation]*

the delivery of the following digital content: [designation digital content]*

the provision of the following service: [designation service]*,

revoke/revoke*

– Ordered on*/received on* [order date for services or receipt for products]

– [Name of consumer(s)]

– [Address consumer(s)]

– [Signature consumer(s)] (only when this form is submitted on paper)

* Strike out what is not applicable or fill in what is applicable.

Cookie statement

What is a cookie?
A cookie is a small text file that is sent to your computer when you visit a website. Both this website and other parties may place cookies.

What are cookies used for?
This website uses cookies to improve the ease of use and performance of the website. With the help of cookies we ensure, among other things, that you do not always receive or have to enter the same information when you visit our site. Cookies make surfing the site a lot more pleasant.

There are several types of cookies
This website uses permanent cookies and session cookies.
– Permanent cookies: This allows the website to be specially set to your preferences. For example, to remember your permission to place cookies. This means you don’t have to repeat your preferences every time, which saves you time and makes it easier to navigate through the web store. You can delete permanent cookies via the settings of your browser.
– Session cookies: With the help of a session cookie we can see which parts of the website you have viewed during this visit. This allows us to adjust the web store as much as possible to the surfing behavior of our visitors. These cookies are automatically deleted as soon as you close your browser.

For what specific purpose does this website place cookies?
This website places cookies for the following reasons:
– Shopping cart (functional cookie): Remember which products are in your shopping cart. Without this cookie you cannot order products or place them in your shopping cart.
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How can I manage or delete cookies?
Usually, cookies can be managed, edited and deleted via your browser. More information about enabling, disabling and deleting cookies can be found in the instructions and/or by using the Help function of your browser.